In this episode, you’ll get to hear from Howard Tiersky.  Howard began his career in theater and performing arts before starting his consulting career at Ernst & Young.  There, he would build E&Y’s first website and get exposed to a whole new world.  After 15 years of being in the consulting space, Howard started his own business; From Digital, a digital transformation agency that helps companies develop new digital products for all kinds of industries.  Howard is the author of the Wall Street Journal’s best-selling book, Winning Digital Customers.  In our conversation, we talk briefly about Howard’s career journey before transitioning into an especially important topic; business in the digital age.  Stick around until the end and you’ll get to hear Howard’s thoughts on how to really understand your customer, building digital experiences around your customers, and what causes most digital products to fail in our world today.