Episode 188: Emily Deas has a unique chance to think about efficiency from the very beginning.

⏱️ Timestamps:

00:00:00 - Intro

00:02:27 - The challenge of scalable customer success

00:03:48 - Does everyone really want a personal touch?

00:05:35 - Choosing what NOT to do in customer success

00:07:19 - Segmenting customers for better service

00:09:03 - Generational differences in customer needs

00:10:03 - The power of checklists in CS operations

00:12:29 - Why standardized processes matter

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Emily Deas:

Emily's LinkedIn: https://www.linkedin.com/in/emily-deas/

Mentioned in this episode:

Matik

LTV Shop

The Segment