In this engaging episode of our podcast, we're joined by Nikki Crumpton, the Chief Strategy Officer of BeenThereDoneThat. With a wealth of experience in the advertising industry, Nikki shares her journey, insights, and reflections on leadership, problem-solving, and the evolving demands of the business world. One important example she highlights is the need for leaders to become comfortable with ambiguity and not having all the answers. Nikki emphasizes how defining problems clearly, even when solutions are not immediately evident, can galvanize teams to innovate and find the right answers. As she discusses her passion for capability training and the importance of addressing the right problems, Nikki offers valuable advice for both seasoned professionals and those just starting out. Join us as we explore the challenges and opportunities in today's dynamic landscape with one of the industry's most thoughtful leaders.