As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps.

Speaker(s)
Scott Lu, Senior Engineering Manager, Splunk
Alfie You, Principal Software Engineer, Splunk

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146212

Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps

Track: IT Operations

Level: Intermediate

This session will discuss using Splunk to identify areas of improvement around the build and release of software by providing faster, continuous integration and delivery services for our development team at Splunk.

Speaker(s)
Eddie Shafaq, Release Engineer, Splunk
Bill Houston, Senior Release Engineer, Splunk

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2098.pdf?podcast=1577146212

Product: Splunk Enterprise

Track: IT Operations

Level: Advanced

Do you want to help your developers waste less time on issues and spend more time optimizing build times using Splunk? Do you want to improve developer satisfaction while cutting build times by 35% on a long-established and entrenched code base? Then join us to hear how Jira developers at Atlassian, the world leader in software collaboration tools, did just that. We will explain how we used Splunk Enterprise to collect metrics as structured events from developer machines to improve our Maven build times for several hundred developers. We aggregated, analyzed, and visualized these events to not only identify and resolve performance bottlenecks as they occurred across our developer pipeline, but also to pinpoint the next big thing to tackle; a dream result for us. Not a Maven user? No worries. The approaches we will cover are good for any developer setup, allowing you to jump start build time improvements while generating the continuous insights you need to do more with less time and less waste.

Speaker(s)
Viktor Adam, Senior Software Engineer, Atlassian

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1785.pdf?podcast=1577146212

Product: Splunk Enterprise

Track: IT Operations

Level: Good for all skill levels

Too many tools, too many silos between data and collaboration, Outages take too long to Identify Root Cause and There is So Much Noise Abstract:  TIAA had a goal – to replace Legacy Monitoring with an AIOps approach.  What did that mean?  They had to find a better way to break down the silos between data and collaboration and start focusing attention on the right things with the right people.  Monitoring had become about MTTI (mean time to innocence) instead of fixing the fight issues more quickly and finding a way to move from ‘reacting’ to outages to ‘preventing’ them.  ITSI has become the ‘aggregator’ of monitoring data and will help TIAA move from the old Dinosaur Approach of being event driven to the AiOps approach of Service and Priority Driven.  Learn about the Journey, the Lessons Learned, and the Best Practices to Ensure Success.  

Speaker(s)
Emily Duncan, ITOA Specialist, Splunk

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1346.pdf?podcast=1577146212

Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence

Track: IT Operations

Level: Good for all skill levels

Discover how 3M is using Splunk to get more value and insights from their mission-critical SAP deployment and its complex legacy environment. You can see how far we have we come and where our vision will take us. Managing SAP is a complex and mission-critical challenge. With its proprietary and often-customized inner workings, SAP has become synonymous with complexity and has long been a difficult challenge for IT departments around the globe to manage. With even short outages carrying the potential of large impacts, it is more important than ever for large ERP customers to bring their systems management and monitoring practices into the data-driven world. In this session, learn what transformational outcomes have been and are being achieved as this 116-year-old global manufacturer partners with Splunk to embrace and overcome ERP and legacy operational data chaos.

Speaker(s)
Claw Clawson, SplunkYoda, Splunk
Michael Flint, IT Operations Manager, 3M
Nathan Carr, DevOps Engineer, 3M

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1642.pdf?podcast=1577146211

Product: Splunk Enterprise, Splunk IT Service Intelligence, Phantom

Track: IT Operations

Level: Good for all skill levels

This talk will tell how Paddy Power Betfair’s development teams onboard data to Splunk using pipeline deployments from QA right through to Production. We’ll discuss the large scale of our stack, but how a small team manages Splunk across the organization with the help of automation. We’ll go into detail to demonstrate the business value of Splunk and how it provides efficiencies across the organization.

Speaker(s)
Gerard Healy, SRE, Paddy Power Betfair
David Ashe, Senior Site Reliability Engineer, Paddy Power Betfair

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1878.pdf?podcast=1577146211

Product: Splunk Cloud

Track: IT Operations

Level: Advanced

Monitoring a microservice-based and globally distributed SaaS solution in the public cloud is challenging alone, but doing it with a variety of monitoring and logging tools makes it even harder. Learn how the Kronos Workforce Dimensions team consolidated logging, infrastructure monitoring, and cloud monitoring all within Splunk to facilitate seamless issue detection and correlation in an effort to minimize time to resolution. In this session, we will share our approach and lessons learned with respect to deployment in the cloud, alerting and visualization (dashboards) in our journey of consolidation of tools and leveraging the new Splunk App for Infrastructure app along the way.

Speaker(s)
Srikar Mohan, Cloud Systems Architect, Kronos Incorporated
Azmath Shaik, Tools Engineer, Kronos Incorporated

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1753.pdf?podcast=1577146211

Product: Splunk Enterprise

Track: IT Operations

Level: Intermediate

S&P Global is undergoing a cloud transformation. As we continue to mature in the cloud, we are partnering with Splunk to enable monitoring that is accurate, timely, and actionable. The cloud transformation project was aggressive, and we have exited our primary data centers and have nearly migrated 100% of applications to the cloud within eight months. We are building in the cloud using infrastructure automation, DevSecOps, and continuous monitoring. The cloud environment is by no means simple. It continues to be complex because some applications have migrated to be cloud-native while others are lift and shift. In addition, we are moving to containers and multi-cloud. All those teams use Splunk to monitor for issues and investigate root causes. By integrating and automating our IT services, we have reduced MTTI and MTTR, and increased our productivity. We will share details about our successful implementation story, and provide steps to help you achieve monitoring maturity in changes.

Speaker(s)
Qing Yun Huang, Director of IT Operations, S&P Global
Mark Wang, Senior Director, S&P Global
Vinit Masaun, Site Reliability Engineer, S&P Global

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1918.pdf?podcast=1577146211

Product: Splunk Enterprise

Track: IT Operations

Level: Good for all skill levels

Using data that you probably already have in Splunk, you can gain tremendous insight into the performance of your web applications. However, this requires someone to visit your application, and ideally you don't want your customers discovering your problems for you. What happens when nobody is looking? What if a part of the site is broken but users just haven't tripped over it yet? We'll demonstrate the methods that we developed at the Pacific Northwest National Laboratory using Splunk and open source tools like Selenium to monitor web applications with synthetic interactions that happen in a real browser to verify everything is performing as expected. We'll share how to put the pieces together, including configuring Selenium Grid, creating monitoring that thoroughly tests your apps, dashboards that create and test your Selenium interactions for you, getting screenshots and network waterfall data, and our monitoring dashboards that combine test results with existing Splunk data.

Speaker(s)
Justin Brown, IT Engineer, Pacific Northwest National Laboratory

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2133.pdf?podcast=1577146211

Product: Splunk Enterprise

Track: IT Operations

Level: Advanced

Telegraf is a open source tool that is used for collecting metrics from a variety of inputs, including system data (CPU, memory, disk, and network), docker, MySQL, etc. Telegraf (as of v1.8) supports a "splunkmetric" serializer for native ingest into Splunk's metric store using a variety of Telegraf's output modules, including file outputs, and HTTP with the ability to include HEC-required fields. Telegraf can be deployed as a stand-alone daemon or as a Splunk application that can be pushed out from deployers, masters, and the like. We'll investigate the various integrations with Telegraf and Splunk including using Telegraf as the system to feed Splunk's App for Infrastructure (in lieu of collectd), custom dashboards, as well as integrations with ITSI. With Telegraf's multitude of inputs, outputs, and a nearly universal run-time, it's a fantastic tool to add to your system monitoring workflows.

Speaker(s)
Lance O'Connor, Distinguished Engineer, TiVo Inc.

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1258.pdf?podcast=1577146211

Product: Splunk Enterprise, Splunk IT Service Intelligence

Track: IT Operations

Level: Good for all skill levels