SpouseTales

Are you ready to REFRAME this year? Join Kathy and JoAn as they welcome their friend, Brandi Evans to the show. Brandi has her own business, Stellar Outcomes, is a dental hygienist and does so much more! In this episode, they discuss some new ways to look at this year and refreshing methods to approach and handle challenging times such as these. We all know this year has been filled with unprecedented experiences and feelings of uncertainty. However, as Brandi says, “Freaking out NEVER helps!” Her practice’s goal early on was “to drive the ship with calm and wait for evidence-based decisions and not be overwhelmed.” There is so much wisdom in this. Being patient and allowing time to create some space allows for grace to enter the situation and for good decisions to be made. This acting with purpose benefits everyone! Listen to this episode to hear the new ways people are communicating and the importance of some good old-fashioned methods as well! This episode will lift your spirits and help you recognize the changes you can make to redefine this year, creating an empowering narrative to later reflect upon. This year is all in how you look at it, so be prepared to reframe it as a positive experience!

Learn more about this episode, and watch the video here: https://www.youtube.com/watch?v=s4mzYjCMKYo&feature=youtu.be

We all have to learn to PIVOT! Lift a glass with JoAn and Kathy this week as they talk about how continuing to communicate with your team, patients and loved ones has never been more important. So much has changed for everyone during this year filled with unique experiences and challenges. However, as everyone pivots in response to changing circumstances, one thing that remains the same is the need for communication. It is important to remain very intentional with clear and concise messaging with patients, teams and each other, especially as messaging is now done through masks. In this episode, JoAn and Kathy focus on the need to continue to meet patients when their expectations are at their highest and respond appropriately, such as making them feel safe when they come into the office. Fear is something that people experience in various ways as it manifests itself in different situations. JoAn and Kathy believe in the need to have faith in proceeding through these times together and in looking for the purpose behind what you are going through as individuals and as you redefine your priorities. Join your wonderful SpouseTales hosts for their timely conversation about having the tools to communicate effectively as you provide a sense of confidence and comfort to patients and everyone in the office. Have faith in yourself and each other!

Learn more about this episode, and watch the video here: https://youtu.be/Z1MPf9EZa48

Personalized communication is more vital now than ever! In this episode, we welcome Mike Buckner of Weave to the show and take a close look at the vital role of communication between practices and patients. During these uncertain times, you cannot always be face-to-face with people, but you can connect with personalized messages through technology. We discuss the importance of embracing technology in our practices and that every word matters when communicating with patients. Mike points out that, “Technology has a short shelf life.” To help keep their business partners ahead of the curve, Weave works very hard to understand the trends and how they are shifting and to continue to change along with this ever-evolving world of technology. They listen to the needs of businesses and work to understand and incorporate the communication that is essential for practices. Listen to this episode for more information on the need for personalized communication with your patients and how you can achieve that through technology!

You can watch the episode--https://www.youtube.com/watch?v=Vq8ld-7IcDU&feature=youtu.be

The COVID-19 shutdowns have affected everyone, both professionally and personally. We’re talking about how those in the dental business used their downtime to improve their business and come together to support others in the industry. Christine Taxin, of Dental Medical Billing University and Links2Success, joined us for this episode to discuss the various ways that those in the medical community made their way through and the adaptations they are making to safely get their businesses back to some form of normal.

Learn more about this episode, and watch the video at https://youtu.be/yq4rpjCx37w

We focus on transparency in our podcasts, and this episode is no exception! Join us as we welcome Sameer Bhasin of CareCredit. We love CareCredit and how they support us as a partner in our practices. We discuss the financing services they offer to our patients so that we can focus on our strengths: practicing dentistry. We know that many dental procedures are elective, and having the best credit options available can make the work attractive to patients. Sameer discusses with us the nuances with regard to presenting their services to clients and how various types of wording are perceived. We discuss the importance of REALLY talking to our patients and taking the time to have conversations to understand people’s individual situations, what they expect from the practice and what fees they can reasonably handle. Listen to this episode to learn about CareCredit, their services, their dedication to clients, and how they can help you care for the patients who put their trust in YOU.

Learn more about this episode, and watch the video at https://youtu.be/q6g9MjSl0xE

You need to be clearly connected with your team and your patients! Having everyone well informed - with the same messages - helps to create a level of comfort. In this episode, we discuss the system of the 3 Cs and how they can be applied to your practice through various tasks such as writing letters and talking to patients. Employing consistency, clarity and confidence in your communications is both beneficial and essential to creating a comfortable office atmosphere for your team members and your patients who put their trust in you. For patients, knowing what they should expect before, during and after their visit with you allows them to relax and be comfortable with the staff and know they are receiving outstanding quality of care. Be sure to listen to this episode to learn how this system can be advantageous to your office and how you can apply these attributes to create the patient experience you want to provide!

Learn more about this episode, and watch the video at https://youtu.be/GJsuYeD9Y1s

We are so happy to welcome Beverly Wilburn to this episode of SpouseTales! Beverly owns her own business, is a dental office manager and has a great deal of experience in the dental industry. In this episode, we explore how things have changed since the COVID-19 shutdown and some things that we have learned. We are also on video now, you can find us on YouTube. https://youtu.be/HBP2xeKS1t4

Ep 34 The “New Normal” Begins

Let’s face it, 2020 has certainly been an eventful year. In this episode of SpouseTales, JoAn and Kathy discuss the “fun” (yes, that’s sarcasm) times they have had during quarantine and trying to get their practices back up and running.

* Find out what they did to keep their teams motivated.

* Learn how they are educating their patients for a smooth transition back to care.

* Listen as JoAn tells of how technology has been a friend to making a comeback.

* Laugh as JoAn and Kathy experience a Zoom Crash first-hand. (You’ll hear a few seconds of silence on the audio.)

Did we mention there’s an offer of FREE scripts for your office at the end? Be sure to listen to the full episode so you don’t miss out. The email address to request them is [email protected].

And, if you prefer to “watch” our podcast, we now offer a video version on our YouTube channel. Subscribe and watch at:

https://www.youtube.com/watch?v=k9Q1gmIUVzw&feature=youtu.be

If you prefer listening, look for us on your favorite podcast platform.

#DentalIndustry #Dentist #DentalSpeaker #DentalCSP #Dentist #SoftSkills #TeamTraining #Podcast #SpouseTales

In this episode, JoAn and Kathy continue their series on Contagious Enthusiasm. This episode talks about how enthusiastic belief in your doctor and your team really encourages that trust with your patient. Listen now and see how you can raise the bar in your office.

Join JoAn and Kathy in this episode as we begin a series on contagious enthusiasm. We will host several guests in this series that you won't want to miss!