When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident.

Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a service), setting up a new contact center to re-establish lines of communication, and reverting to manual processes.

Tune in to learn more about what happened during these and other recent incidents.

CHAPTERS:

00:00 Intro

01:00 Square Outage Impacts “Multiple” Services

04:18 Applied Digital’s Multi-week Data Center Issue

07:14 UC Berkeley Data Center Outage

08:44 Russia .ru Domain Outage

10:05 Cyber Attack at Lurie Children's Hospital

11:36 Outage Trends: By the Numbers

15:55 Get in Touch

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For more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

In EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

And also check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-square-outage-and-more-news?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

- Explore the .ru domain outage in the ThousandEyes platform (no login required): https://awuyqonlmzxmvizsdcgevvdhcbzervks.share.thousandeyes.com?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

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Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes

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ABOUT THE INTERNET REPORT:

This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more.

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report