In this episode I interview Jim Coleman, who is based in Denver, Colorado. He is the Co-Founder at xFusion, who specialise in customer support for SaaS businesses (www.xfusion.io/). In this interview we discuss how SaaS founders can improve the quality of customer support they’re providing, and how SaaS solopreneurs can make the jump from handling all support themselves to making their first hire or outsourcing www.SaasStartupStories.com