Stanford eCorner

Professor DeCelles studies settings that are rife with friction, frustration, and fatigue. In this episode, Stanford Engineering’s Bob Sutton interviews the University of Toronto’s Katy DeCelles about how people deal with the constraints and stresses of prison and airports.  Employees in both settings are required to enforce strict rules, which can inflame the often distressed, manipulative, and overbearing people that they care for and oversee. DeCelles explains how prison guards and airline workers do their jobs in ways that protect their own physical and mental health, and at the same time, allow them to maintain order among the people they are paid to serve, protect, and control.  The strategies these employees use include a curious blend of empathy and emotional detachment. DeCelles also discusses her research on another kind of pushy workplace character, the “organizational vigilante”– those self-appointed enforcers who take it upon themselves to chastise you for violating some obscure policy or arriving to work five minutes late.

We could all use a little structure — in our lives and, yes, at work (maybe they’re one and the same). The projects we work on get more complex by the day, whether it's the technology, timezones or that sudden call from the school nurse. In this episode, Stanford organizational psychologist Bob Sutton speaks with his colleague Melissa Valentine, an assistant professor of management science and engineering who studies the way we work nowadays: observing the chaos of patient care in hospitals, coders around the world collaborating online, and more. The good news: We still like working with others, and a little hierarchy can help us all stay sane.

When we’re at work, we recognize them instantly. But what type of asshole are they? Are they just a stunted playground bully, or perhaps the dreaded petty tyrant? Stanford Engineering Professor Bob Sutton, author of the forthcoming “The Asshole Survival Guide: How to Deal with People Who Treat You Like Dirt,” and eCorner’s Rachel Julkowski discuss the different kinds of office jerks who make life hell for the rest of us, why they behave so badly, and specific ways to deal with them. Also consider this a gift of self-awareness — because if we’re being honest — we all have the ability to lapse into assholery from time to time.

As kids, it worked every time: Out of sheer greed, you claim the last Oreo by licking it and grossing out all your friends. As adults, it’s your colleague who tells everyone he plans to work on something just so no one else does - halting productivity and progress. In this episode, Stanford Engineering Professor Bob Sutton and his co-conspirator Rebecca Hinds crack open a recently declassified World War II field manual for undercover saboteurs, drawing parallels to the ways businesses undermine themselves and competitors. Whether it’s a pre-meeting before a meeting, or hitting “reply all” in an email, these little acts gunk things up as badly as a fistful of rice in a Humvee’s fuel tank.

They look and smell alike, but there is a difference between the two types of messiness in the workplace. That difference is intention. In this episode, Stanford management expert Bob Sutton discusses how organizations achieve a balance between structure and anarchy, like allowing for heated debates within constraints designed to fuel creativity. He speaks with Dom Price, head of R&D and “work futurist” at Atlassian, a leading provider of product-development and team-collaboration software, which has a globally distributed workforce of about 2,000 people.

In order to understand how friction helps and harms work, Stanford’s Bob Sutton, author of the forthcoming “Asshole Survival Guide,” interviews management expert Michael Dearing, a former senior vice president at eBay who has done corporate strategy for the Walt Disney Co. and now heads Harrison Metal, a VC and education firm that focuses on general management, business leadership and product development. Discover the timeless truths of good management, the rules of engagement to allow for creative tension, and the virtue of velocity for the entrepreneur.

Startups may want to downplay the free food, beer and haircuts and start hiring and treating workers like the adults they need to thrive long term, according to acclaimed leadership consultant Patty McCord. In this episode, the former chief talent officer of Netflix speaks bluntly with host Bob Sutton about how backstabbing, passive-aggressive behavior and overall coddling of employees are all bad for businesses — and how actual grown-ups can hear and handle the truth, even when they disagree.

Friction is the force that stands in the way of getting things done, and it’s everywhere because we work in an increasingly complex and collaborative world. But before we can eliminate this costly drag on our time, we must first call out the enemy. In this episode, Stanford management Professor Bob Sutton and Stanford business Professor Hayagreeva "Huggy" Rao describe how friction takes hold and spreads within workplaces, how to recognize when you or those around you are just adding to the "muck," and why it’s especially important for entrepreneurs to eliminate drag that blunts their only edge in the market: speed.

How often do entrepreneurs and corporate leaders think about issues like fairness, accessibility or unseen biases in the technologies they invent and advance? That’s the challenge for companies leading the digital transformation that’s disrupting every aspect of society, says Toni Townes-Whitley, Corporate Vice President of Worldwide Public Sector and Industry at Microsoft, in this talk about innovating strategically and responsibly.

Renowned neuroscientist David Eagleman shares his passion for translating the complexities of cognition into mind-blowing inventions and educational material for the masses. The public-television host, bestselling author and Stanford adjunct professor speaks with Tina Seelig of the Stanford Technology Ventures Program about his decision to leave the lab and dedicate his life to bringing scientific discoveries into the world.