“Your people make all the difference. The only thing your competitors can’t copy is your culture and your people.” - Mel Kleiman, Founder of Humetrics

This week on Franchise Today co-hosts Stan Friedman and Paul Segreto welcome as their guest, Mel Kleiman. Kleiman is an internationally recognized expert, author and speaker in the area of recruitment, selection, retention and engagement of frontline STAR employees and the people who manage them. Having worked with over 50 franchise organizations, helping them do a better job managing their most importat investors, the people who work for them, Kleiman shares his perspective of his unique classification of employees as investors, not assets. This week's discussion also targets various issues facing franchisors and all businesses alike as they pertain to increase minimum wage and overtime - and specifically for franchisors the NLRB ruling on joint employer relationships. 

Franchise Today airs LIVE Wednesdays at 11AM CT / 12PM ET with on-demand access on iTunes, and is sponsored by FRM Solutions and Franchise Foundry.