While we like going into the weekend with lighter news, this week a couple of key announcements were made, and they are reflective of some tough financial decisions being made particularly at the Walt Disney World Resort. First and foremost, Disney has announced that the Star Wars Galactic Starcruiser will cease operations in a few months. We explore why this is coming to an end, and most importantly, what lessons can be learned from it. Disney has also announced that it is no longer going to relocate staff into a planned campus that was to be located in a Lake Nona campus here in Orlando. And we also look at the tea leaves to see how attendance is doing at Walt Disney World.

This conversation is timely, as we have worked with organizations big and small to consider how they can save their customers time. It’s one of the major processes that really trip up a customer experience. At  Performance Journeys, we work with organizations in the public, private and non-profit sector to help give their customers the gift of time. We can help your organization as well. The concepts presented in this podcast are an outline of the kinds of improvements we can help you make. Call us and let’s chat.