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Start Grow Manage
Start Grow Manage episodes
- Onboarding: Crucial Steps for Client Success
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Save yourself days - maybe weeks - with a few minutes of smart decisions. Today we're talking about how onboarding is essential to ensure success. We'll talk about the importance of a predictable process, what can go wrong without onboarding, and discuss some crucial first steps to make sure you get it right. Join us for advice you need to make sure your clients are set up for success.
Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn15 min - The Agonizing, Agnostic MSP: Stop Generalizing, Start Focusing
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The agnostic MSP is the provider who's trying to do all the things for all the customers. Instead of focusing on a niche and an ideal customer, they're saying yes to everything and everybody. Even worse - they think this is a strategic advantage for them. At Start Grow Manage, we think agnostic is where MSPs go to die. In today's conversation Joe and Jeff are talking about how MSPs are sick and tired of being sick and tired, and how staying agnostic is just creating that hustle culture that's slowly killing your business. We're talking about why it's critical that you focus your systems, processes and products for your ideal customer and why staying in the vague middle usually just means staying mediocre. Featuring: Joe Rojas, Jeff LoehrStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn17 min - Better Than A QBR: Rethinking Your Strategic Business Review
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If you're an MSP conducting Quarterly Business Reviews (QBR) with your clients, congratulations. You're doing more than many. The bad news is, your QBR is probably pretty weak from your customer's point of view. Today we're introducing you to our reframing of the QBR - the Strategic Business Review. In an SBR you're better focused on your client's business and needs so you can better connect your solutions to their problems. We'll talk you through the structure - including why we spend 5 minutes max on stats and metrics - and deliver some coaching on how you can start implementing the SBR framework into your processes, creating more value and deeper connections with your clients.
Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn18 min - Productize Your Service: How MSPs Can Get More Customers And Stop Wasting Time
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Too many Managed Service Providers (MSPs) use a catch-all, do-it-all, anything-you-need sales model, using the idea of services they sell as an excuse not to think in terms of products. In today's episode Joe and Jeff discuss the importance of defining products and processes that solve specific problems, rather than offering vague services that are too broadly understood to be valuable to anybody. By focusing on solving specific problems, you can demonstrate your expertise and value to potential clients, and build a successful and sustainable business that minimizes endless negotiation and helps customers understand why you are the answer to their problems. Featuring: Jeff Loehr, Joe RojasStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn15 min - How To Succeed In Business for MSPs: The Importance Of Narrowing Down Your Target Audience
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Too often, businesses try to be everything to everyone and end up being nothing to no one. In this episode, we're discussing how to succeed in business by narrowing down your target audience. We'll share tips on identifying your ideal customer and creating specific services and offerings that will appeal to them. Let's discuss how MSPs (Managed Service Providers) can especially use your niche to your advantage, why you must specialize to differentiate, and how being committed to your niche helps you create growth opportunities. Featuring: Joe Rojas, Jeff LoehrStart, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn19 min - It's the Entrepreneur, Not The Economy: Eliminating Excuses and Building Your Business
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Hey, the economy sucks. That seems to be all anybody's talking about. Today we're talking about it differently - it's the entrepreneur, not the economy. Blaming the economy can quickly become an excuse for stagnating ideas and conservative, even fearful decision-making. Let's remember the essentials of building your business machine and running your factory smoothly. Customers are more diligent and paying closer attention these days - how will you respond? This is not the time for excuses - it's the time for energy. Let's start, grow and manage it together. Featured Guest:Joe Rojas, Jeff Leohr
Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn20 min - Hiring for Value vs. Hiring for Skill
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A common mistake, especially for growing businesses, is hiring talent for the experience or skills they already possess rather than for their values. Today we're talking about the nuances of these concepts and why shared core values are essential. Learn how understanding your values better will help you attract and hire people who can develop into powerful teammates while helping to increase efficiency and streamline hiring processes. Featuring: Joe Rojas, Jeff Loehr
Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn26 min - Reality Check: You and Your Business Culture in Economic & Labor Uncertainty
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There's a constant when the winds of business are shifting - you. And while you can't do much to control a changing economy, you can manage your response and position. In today's episode, we're talking about how business continues even in a challenging market and how to ensure that business goes on with you. Joe and Jeff share stories and insights on ensuring you're delivering an experience, not a transaction, to help your business grow and thrive, no matter what's happening.
Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn23 min - Configuring Your Business Factory: Powered By Predictable Processes
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In previous episodes, we've introduced the Business Machine and the impact YOU, the entrepreneur, has in its running. In this episode, we're taking concepts further by introducing the idea of a Business Factory - no matter what you do, sell or practice. We'll discuss how your factory is built of functions - predictable, repeatable processes, down to even small tasks, that allow your business to run independently of you. We'll illustrate the factory with some easily understood situations and scenarios to learn from. Get excited - the factory is where your business starts to run faster, more efficiently, and better than ever.
Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn22 min - You, The Entrepreneur: Your Role & Your Resistance
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At Start Grow Manage we talk, teach and coach the importance of building a machine for your business that can run efficiently and effectively without you, the founder or leader. So...where do you come in? Why do you, the entrepreneur matter?
Today we're talking about the importance of the stage-setter, the culture driver and the Chief Empowerment Officer - you and your place in your Business Machine. We'll explore the characteristics of thriving leaders and how to avoid the limiters that hold you and your company back. Plus, we'll introduce our 6 keys critical to the mindset shift required for leaders to engage in the machine instead of getting stuck in the gears.Start, Grow, And Manage a scalable MSP that powers an extraordinary life. Our tools, practices and processes help you engage, energize and execute on building a business that powers an extraordinary life. Learn more about our programs and how they can fuel your fire.
Facebook • Instagram • LinkedIn22 min
About Start Grow Manage
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Welcome, MSP Owners! Start, Grow, And Manage a scalable MSP that powers an extraordinary life. We know you didn’t start your business to feel frustration - you started it for…
freedom. Join us for conversations, insights and expertise that help you engage, energize and execute on building a business that powers an extraordinary life.