Charles Marriott is the Chief Operating Officer for SpareFoot, the largest marketplace for finding and booking self-storage. He has more than 10 years of experience in client services, operations and public companies. In this episode, Charlie and Bryce will discuss growth, culture and various tactics that are in place for Sparefoot. We will also go over some of the biggest lessons Charlie has learned over the years.

Ep 5: Start-up Scene in Austin and Learning more about Sparefoot with Charlie Marriott

TaskUs’ co-founders – Bryce Maddock and Jaspar Weir – explore all things customer experience (CX)  with some of the industry’s foremost thinkers. Every episode features an in-depth conversation with a top executive who shares not just their successes but also their hair-raising failures with their CX strategy today. Jaspar and Bryce will be connecting with leaders in the startup space who are putting the customer first as a growth strategy as well as other enterprise companies who are reinventing the role of the customer. Join us as we break down and redefine what makes “Customer Experience” truly exceptional.

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Chad McDaniel is the guy every Customer Experience professional on LinkedIn is connected to. Chad is the founder and Chief Customer Advocate of Execs in the Know, an organization that a lot of other customer experience leaders are a part of and use to network with each other, learn from each other, and really understand what’s going on in the industry.

EP 17: What’s Happening in Customer Service? — Predictions for the Future with Chad McDaniel of Execs in the Know

This episode is all about customer success! My guest is Allison Pickens, the Chief Customer Officer at Gainsight, the leading customer success platform whose aim is to help companies orient themselves entirely around customers across departments. She runs the Customer Success Organization, which includes customer success management, professional services, customer support, customer marketing operations, and product ecosystem strategy.

EP 16: Customer Success — Why Company Success Depends on Customer Success with Allison Pickens

In this episode, Umang Dua, co-founder of Handy, speaks about the different aspects of customer service and how it is the driver of success for his business of providing household services to busy people everywhere. Shortly after founding Handy.com, Umang found that the secret to thriving in a people-based business was to create the best customer service possible so that customers consistently felt at ease and a short reach away from help whenever needed. As Handy became more widespread, the company found it was easiest if the means of communication became more simple. As of today, Handy.com has adopted a solely e-mail based interaction with its customer and has noted it as an effective way to make their business thrive.

Ep 11: Umang Dua On Putting People First

Sam Rosen is the founder and CEO of Makespace, a full-service storage company that currently operates in New York, Los Angeles, Chicago and Washington DC. They pick up, store, and bring back your stuff–– all for less than self-storage. In today's episode, we'll talk about the early days of the company, importance of listening to the customers and Artificial Intelligence.

Ep 10: A Dropbox For Real Life Storage with Sam Rosen

Alexander Moazed is the Founder and CEO of Applico. Alexander founded Applico in 2009 when he was 20 years old and funded the company with his own credit cards. Within the first three years, Alex led the company to become one of the largest app developers in the industry. We had so much fun talking, so please enjoy this episode! 

Ep 5: Start-up Scene in Austin and Learning more about Sparefoot with Charlie Marriott

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