CXYZ - All Things Customer Experience

In this episode, Umang Dua, co-founder of Handy, speaks about the different aspects of customer service and how it is the driver of success for his business of providing household services to busy people everywhere. Shortly after founding Handy.com, Umang found that the secret to thriving in a people-based business was to create the best customer service possible so that customers consistently felt at ease and a short reach away from help whenever needed. As Handy became more widespread, the company found it was easiest if the means of communication became more simple. As of today, Handy.com has adopted a solely e-mail based interaction with its customer and has noted it as an effective way to make their business thrive.

Sam Rosen is the founder and CEO of Makespace, a full-service storage company that currently operates in New York, Los Angeles, Chicago and Washington DC. They pick up, store, and bring back your stuff–– all for less than self-storage. In today's episode, we'll talk about the early days of the company, importance of listening to the customers and Artificial Intelligence.

Alexander Moazed is the Founder and CEO of Applico. Alexander founded Applico in 2009 when he was 20 years old and funded the company with his own credit cards. Within the first three years, Alex led the company to become one of the largest app developers in the industry. We had so much fun talking, so please enjoy this episode! 

Charles Marriott is the Chief Operating Officer for SpareFoot, the largest marketplace for finding and booking self-storage. He has more than 10 years of experience in client services, operations and public companies. In this episode, Charlie and Bryce will discuss growth, culture and various tactics that are in place for Sparefoot. We will also go over some of the biggest lessons Charlie has learned over the years.