As we continue to develop new ways of working in Scottish general practice, face to face consultations are no longer the norm. Many practices are making much greater use of telephone and video consultations and good triage systems are essential to help patients use services most effectively. eConsult (@econsult_thinks) from WebGP is a platform which provides new and easier ways for patients to get help with a problem - whether through self help, online advice or via telephone, video or face to face contact where appropriate. It is all requested online through the practice website - which removes the need to phone the practice. This episode features a discussion with Dr Kris McLaughlin of Stonehaven Medical Group who spoke to Dr Andrew McElhinney of SNUG, along with other members of his practice team, to discuss the details of how best to get eConsult up and running, and what practical issues need to be addressed.

What is eConsult, and how does it work?    eConsult demo site

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