A Swiggy customer in Gurugram has accused a delivery partner of threatening to physically assault them, even as a Swiggy customer care executive was still on the line trying to solve the issue.
As per the screenshot accessed by Inc42, while the delivery address had all the required details for the delivery, the delivery partner reached the wrong address, claiming that it was the correct address.
On closer inspection, the screenshot clearly showed two separate delivery addresses one after the other, creating confusion for the delivery partner.
Subsequently, a Swiggy customer care executive got the delivery partner on call as well to mediate the matter.
As small this may seem, but this is not the first time Swiggy delivery partners have been accused of such acts. | To read full story, visit https://startuparound.com/read/1584201701.9516246/Swiggy-Delivery-Partner-Threatens-Assault-On-Customer,-As-Helpline-Remains-Silent?ref=audio_experience