On Cadre, founded by Shalini Saxena and Kanchan Gupta, the resolution is done online through a website-based platform.First, one party approaches the platform, which contacts the other party.
It is helping resolve nearly 10,000 disputes with values of up to Rs 20 lakh after winning an E-Alternate Dispute Resolution Challenge 2019 launched by the bank and Agami, a non-profit.
Sama charges a commission for the services provided on its platform.Last year, Vikas Mahendra, a partner with law firm Keystone Partners, cofounded the Centre for Online Dispute Resolution ( CODR ), which positions itself as an institution that will administer cases online end-to-end.
A year ago, a Nandan Nilekani -led panel on digital payments suggested that all payment system operators “must implement a fast and fair online dispute resolution system”.Globally, ODR growth was fuelled by the e-commerce boom, with eBay and PayPal resolving millions of disputes online.
“Lawyers can now explore providing online arbitration and mediation services as a viable career option too.”Nevertheless, there is growing conviction that it is only a matter of time before ODR is adopted at scale in India. | To read full story, visit https://startuparound.com/read/1578774614.565562/Online-dispute-resolution-is-beginning-to-find-takers-in-India?ref=audio_experience