Philipp Pausder is the co-founder of Thermondo, an energy company that provides smart and clean heating systems. By now, the company has raised more than €35M from respected investors such as Rocket Internet, Holtzbrinck Ventures and the energy corporation E.ON. Thermondo is definitely one of the most disruptive startups in Berlin. Employing themselves more than 300 tradesman in 50 different locations in Germany, the company internally manages the whole process of the HVAC exchange – from lead generation, sales, leasing or financing, installation to after-sales. Besides its complex business model, Thermondo has become the largest installer of heating solutions in Germany, saving more than 6000 tons of CO2 emissions and growing by average yearly rate of 638%. In this episode, Philipp shares how being a professional basketball player for 15 years has shaped his management style, why vertical integration is the key to an outstanding customer experience and why the complexity of today’s business models requires teams to stay self-critical and to pivot quickly. (Photo Credits: http://bit.ly/2EU0nbX)