At TC2 we continue to see IT outsourcing as an important and growing space for enterprise customers.  Recent engagements confirm the shift away from "factory" style managed services toward dedicated staffing models as well as the evolution of IT tooling approaches and the rise of the experience level agreement (XLA).   

In this 11-minute podcast, TC2 Managing Director Ben Fox and Senior Consultant Bryan Carriker join Tony Mangino to discuss current trends in IT outsourcing deals and the role of XLAs that measure end-user satisfaction and overall experience rather than just technical metrics.

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.

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What do all the telcos including AT&T, Lumen and Verizon have in common?  That’s right, they all rely on service guides and online terms.  Not to be outdone, you’ll now also find these shadow provisions in your deals with Avaya, Cisco, Nice, Palo Alto, Z-Scaler…the list goes on.

In this 14-minute podcast, LB3 partners Laura McDonald and Deb Boehling join Tony Mangino to provide an update on the ever-changing world of service guides and online terms.  Listen as Laura and Deb reveal key insights on how these online publications are making their way into most ICT deals in your enterprise, what to look out for and what you can actually do about it!

If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Strategic Sourcing webpages.

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The latest Market Guide for Telecom Expense Management Services from Gartner is out and includes market trends and customer feedback on the major providers in the Telecom Expense Management (“TEM”) services space. 

In this 12-minute podcast, Theresa Knutson and Julie Gardner join Tony Mangino to discuss the latest from Gartner and provide their unique perspective on the TEM marketplace.  Listen as Theresa and Julie reveal key insights on sourcing and implementing TEM services and how to extract maximum value from your TEM supplier by conducting a “health check” review.

If you would like to learn more about our experience in this space, please visit our IT Cost Management webpage.

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The rapid pace of technology change coupled with a corresponding shift in the supplier landscape is driving the need for a fresh look at how to leverage RFPs to achieve improved ROI.

In this 9-minute podcast, Larry York joins Tony Mangino to discuss this new sourcing paradigm and how to maximize the outcome of your next RFP. Stay tuned for a follow-up episode where we’ll discuss key pre-RFP activities you need to take to deliver a market-leading result.

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development Services webpages.

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Contact Center as a Service (or CCaaS) solutions are evolving in step with developments in the AI space.  AI is impacting both the pricing construct and contractual framework for CCaaS solutions.  

In this 10-minute podcast, Laura MacDonald and Julie Gardner join Tony Mangino to share key insights into developing sourcing strategies and contracts for AI enabled CCaaS services and how to secure the right solution at the right price with the necessary terms and conditions.

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Network Services Transactions webpages.

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On September 30th, T-Mobile and the FCC reached a settlement that includes over $30 million in penalties and mandatory cybersecurity spending resulting from significant data breaches in 2021, 2022, and 2023. 

In this 8-minute podcast, Steve Rosen joins Tony Mangino to discuss the recent T-Mobile Consent Decree and a similar settlement with AT&T related to a data breach in 2023.

If you would like to learn more about our experience in this space, please visit our Mobile Services and Information Technology Advisory Services webpages.

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Broadband technologies are at the heart of the transformation of the enterprise WAN. Wired broadband, Fixed Wireless Access (FWA) and Non-Terrestrial Networks (or satellite) are now being leveraged as a strategic WAN connectivity solution in enterprise networks, globally. 

In this 10-minute podcast, David Lee and Brent Knight join Tony Mangino to discuss the broadband technologies being deployed to deliver enterprise-grade solutions that are high bandwidth, low cost, and resilient.

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.

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The commercial model and supplier landscape for broadband service is evolving as the rate of enterprise adoption accelerates.

In this 8-minute podcast, Keith Cook joins Tony Mangino to discuss the challenge of identifying the optimal balance between available broadband technologies, suppliers, and financial outcomes.  

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.

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An entity called National Public Data was recently victimized by what may be the second-largest data breach in history, impacting both individuals and enterprises.  As data breaches seem only to increase in frequency, enterprise customers cannot rely on service providers alone to keep their data safe—they must be proactive about security, which includes negotiating appropriately protective contract terms, limiting unnecessary data exchange, and enforcing internal security practices.

In this 7-minute podcast, Deb Boehling joins Sara Crifasi to discuss how enterprises can negotiate appropriate terms in their IT and telecom agreements for necessary protections related to data breaches.

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At LB3 and TC2 we are continuing to cover the strategic shift in enterprise networking toward broadband.  In this 7-minute episode, Tony Mangino joins Sara Crifasi to break down the business case for broadband and discuss how enterprise customers can leverage the opportunity for cost savings and enhanced connectivity.  With appropriate planning, enterprises can weigh the practicalities and potential challenges of integrating broadband into their network strategies, gaining necessary foresight prior to engaging procurement.

If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.

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