In this episode we are joined by Alessandro who is Global Product Marketing Manager for Booking.com podcast host Elaine and Alessandro talk about his route into the short stay industry and his role within Booking.com. 

They also talk about tips, trends and insight about how property owners, managers and investors can deliver the best experience for guests and travellers. 

Catherine and Jack take us through the Stasher story which started in 2015 

Stasher is the world's first luggage storage network connecting guests with hotels and stores that can keep luggage safe while they enjoy their time in a city. 

This episode covers a lot of ground in the start up story and give some great insight including their insurance policy which doesn't get used much and the success of the oft avoided cold sales call which snared them a deal with Premier Inn and Accor. 

Henry talks through the story of guest management platform YourWelcome and how it came to be through his own experiences of being a property owner renting out to guests. 

In this episode Henry and Elaine discuss the value and opportunity of using digital guest service like YourWelcome to enhance your property and give you guests' the best possible experience. 

It helps with communications, supplementary booking opportunities and allowing owners to to handle data in a responsible and GDPR compliant way. 

Discover the emerging world of service in the short stay industry. 

In this episode Louise and Elaine talk about why property owners and managers need specialist insurance and how not being adequately covered can ruin businesses and properties. 

This is a great story of a new emerging start up at the heart of the UK industry as it grows into one of the dominant hospitality sectors.