Stefan Osthaus is an author, keynote speaker and CX expert based in Dusseldorf, Germany. He is the founder and managing director of experience5, focused on helping companies to manage CX and employee experience (EX) together. In the podcast Stefan talks about customer centricity, building a CX strategy and how to combine a CX and EX strategy. <a href= "https://www.linkedin.com/in/stefanosthaus/">https://www.linkedin.com/in/stefanosthaus/</a> <a href= "https://www.experience5.de/en/">https://www.experience5.de/en/</a>

Stefan Osthaus is an author, keynote speaker and CX expert based in Dusseldorf, Germany. He is the founder and managing director of experience5, focused on helping companies to manage CX and employee experience (EX) together. In the podcast Stefan talks about customer centricity, building a CX strategy and how to combine a CX and EX strategy. https://www.linkedin.com/in/stefanosthaus/ https://www.experience5.de/en/

Stefan Osthaus is an author, keynote speaker and CX expert based in Dusseldorf, Germany. He is the founder and managing director of experience5, focused on helping companies to manage CX and employee experience (EX) together. In the podcast Stefan talks about customer centricity, building a CX strategy and how to combine a CX and EX strategy. <a href="https://www.linkedin.com/in/stefanosthaus/" rel="noopener noreferrer">https://www.linkedin.com/in/stefanosthaus/</a> <a href="https://www.experience5.de/en/" rel="noopener noreferrer">https://www.experience5.de/en/</a>

Stefan Osthaus - experience5

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Stefan Osthaus - experience5

Stefan Osthaus - experience5