Let's talk about how to deal with some of these patients that don't want our help, or are not able to comprehend what is happening around them. These patients can be un-cooperative and can require a delicate touch. Between de-escalation, a little bit of detective work, or even brute force if needed. This episode I talk about a recent call, that could have gone bad and some similar scenarios that we may be able to employ other techniques to de-escalate and gain trust!