A former Disney Institute speaker, regional trainer for the Hertz Corporation, and vice president with Philip Crosby Associates (TQM), Teri Yanovitch has combined her expertise and background to develop a proven process for creating and sustaining a culture of world-class service.

As a customer service expert, Teri works with companies who want to build loyal relationships with their customers and employees. Her passion is to help organizations create and manage outstanding customer experiences to build a strong brand and sustain a culture of service excellence.