Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks like he was right, so CX Files caught up with him again to talk about the New Normal. <a href= "https://www.trendzowl.com/">www.trendzowl.com/</a> <a href= "https://www.linkedin.com/in/stephenloynd/">www.linkedin.com/in/stephenloynd/</a>

Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks like he was right, so CX Files caught up with him again to talk about the New Normal. www.trendzowl.com/ www.linkedin.com/in/stephenloynd/

Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks like he was right, so CX Files caught up with him again to talk about the New Normal. <a href="https://www.trendzowl.com/" rel="noopener noreferrer">www.trendzowl.com/</a> <a href="https://www.linkedin.com/in/stephenloynd/" rel="noopener noreferrer">www.linkedin.com/in/stephenloynd/</a>

Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal

Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal