On this episode of Stepping Up Service, hosts Alan Jackson and Ed Gagnon lead off discussing three simple things you can do to help improve customer service. Then they flip the coin and discuss three simple pitfalls to avoid in serving your customers. The episode then rounds out with the guys each sharing a service experience that they’ve had recently. Along the way you learn which reality show program Ed’s daughter favors and Alan’s gripe with the film Saving Private Ryan.

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