Protect the Hustle | A SaaS Podcast

Steve Blank and Intercom's Des Traynor | Customer Research

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Topics covered in this episode

  • The relationship of the customer and product
  • The shift in the market in relation to customer research
  • How data plays into the market
  • An introduction to customer research
  • Understanding qualitative and quantitative customer research
  • Frequent objections to data collection and rebuttals


    • This episode was produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan.

    This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space. 
    All rights reserved. 


    Go to http://www.protectthehustle.com/ to get the data Patrick talked about in this episode.


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    Protect the Hustle | A SaaS PodcastBy Paddle
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