Most cleaning business owners assume their clients are happy.

Until they cancel.

In this episode, I break down why assuming your clients are "happy" is one of the biggest operational mistakes you can make, and how to install a simple, low-friction client satisfaction system using a 1–10 scoring model (Net Promoter style).

You’ll learn:

• What Net Promoter Score actually is (and how to use it properly)
• The exact 1–10 questions you should be sending to clients
• How to catch problems before they turn into cancellations
• How to turn high scores into Google reviews automatically
• How to use satisfaction data to improve team performance

The goal isn’t to collect compliments.
 It’s to reduce churn, protect your reputation, and build a cleaning business that scales on systems — not assumptions.

If you’re not measuring client happiness, you’re guessing.

And guessing doesn’t scale.

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