In this powerful episode of Negotiation Mastery, Dr. Gloria sits down with enterprise IT leader Mandy Crosby, who has spent over 20 years shaping the future of healthcare through technology. Mandy has successfully led digital transformation initiatives across 33 hospitals in 7 states, bringing operational excellence to some of the most complex and regulated industries.

About Mandy Crosby: Mandy brings deep expertise in enterprise system implementation, cross-functional program leadership, workflow governance, and regulatory compliance. She holds a Master's in Management, Strategy & Leadership from Michigan State University, with a specialization in organizational development and operational scalability.

Beyond her corporate achievements, Mandy is passionate about mentoring the next generation of women leaders in healthcare and tech—helping them build the confidence and clarity needed to thrive.

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