If you run a wrap shop, you have experienced it.

A customer picks up their vehicle, points at a dent, scratch, or broken light, and suddenly it becomes a debate about who is responsible.

In this episode Andrew Banks breaks down the one simple system that protects your shop, your reputation, and your margins.

Pre and post inspections.

In this episode

• Why most damage disputes come from lack of documentation
• The simple pre inspection process every shop should follow
• What to photograph before you even touch the vehicle
• How post inspections protect you on pickup
• Why speed matters when documenting drop offs
• What to do when a customer claims damage
• How to handle situations where you missed documentation
• When to take ownership and protect the relationship

The Core Idea

The goal is not to argue with customers.
The goal is to remove the argument completely.

When you can instantly show documented proof from before the vehicle entered your shop, the conversation ends.

And when something is your fault, you own it, fix it, and protect the relationship.

Why This Matters

Once Andrew and his team implemented this process, customer disputes dropped significantly.

The small effort of documenting every vehicle upfront removed most of the “he said she said” situations that cost shops time, money, and trust.

This episode is sponsored by Wrap Fam Unleashed:
https://www.thewrapfam.com/subscribe

Get 15% off the Wrap Institute - https://www.wrapinstitute.com/join
PROMO CODE: WRAPOPS15

Grimco: Use code is WRAPOPS5 for a one-time 5% discount on all Grimco Items (excluding MRP items).
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