If your shop feels chaotic, stressful, or emotionally exhausting, the problem is rarely your team. Most of the time, it is the way decisions are being made. When choices are driven by gut reactions, isolated incidents, or one loud emotion, everything feels urgent and nothing feels clear.

In this episode of The WrapOps Podcast, Andrew and Tanor explain how shifting from emotional decision making to data based decision making completely changed the way they run Performance Wraps. This is not about becoming corporate or cold. It is about sharpening your instincts with facts so you can stop firefighting and start planning.

This conversation breaks down how any shop, even a one or two person operation, can start using simple metrics to reduce stress, forecast problems, and create clarity across the entire business.

💡 What You Will Learn in This Episode

• Why shops that run on emotion always feel dramatic
• How data helps you forecast problems instead of reacting to them
• Why instinct still matters and how to support it with facts
• How to break your business into departments even if you wear every hat
• The difference between tracking everything and tracking what matters
• Why three to five metrics per department is enough
• How data shows you where to look without telling you what to do
• Why missed deadlines are usually a systems issue not a people issue
• How tracking removes arguments and replaces them with clarity

🧠 Key Mindset

Data does not replace leadership. It supports it. When you run your shop on numbers instead of noise, stress drops, clarity improves, and decisions become calmer and more confident.

🌀 The goal is not control. The goal is clarity. When you know what is really happening in your business, the drama fades and progress follows.

📎 Resources Mentioned in This Episode

Entrepreneurial Operating System book
https://www.eosworldwide.com/traction-book

This episode is sponsored by Wrap Fam Unleashed:

https://www.thewrapfam.com/subscribe

Get 15% off the Wrap Institute - https://www.wrapinstitute.com/join

PROMO CODE: WRAPOPS15

Connect with WrapOps:

http://www.wrapops.com

http://Instagram.com/wrap.ops

http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://www.podlad.com

Andrew and Tanor break down the hard lessons that quietly but powerfully transformed their wrap shop. These were not quick wins. They were slow intentional changes that reduced stress, strengthened the team, and finally allowed the business to feel stable and scalable.

If you have ever walked into your shop and felt like something was off but could not quite name it, this episode will help you find clarity.

💡 What You Will Learn in This Episode

Lesson One: Not Every Problem Deserves Your Attention

• Why chasing every small fire keeps you stuck

• How to identify the one problem that actually moves the needle

• The difference between urgent problems and important problems

• How focusing on the wrong issues drains progress and energy

Lesson Two: Breaking the Wrap Process Changed Everything

• Why installers should install and not do everything else

• How breaking the workflow into clear roles increased efficiency

• Why green teams perform better when systems are clear

• How accountability and documentation protect quality and culture

Lesson Three: Hiring and Onboarding Cannot Be Rushed

• Why rushed hires always cost more in the long run

• How a structured hiring timeline improves candidate quality

• The importance of clear communication during the hiring process

• Why onboarding starts before the first day

• How small personal touches build trust and loyalty fast

Lesson Four: One to Ones Are Not Optional

• Why most team issues are actually communication issues

• How regular one to ones prevent burnout and resentment

• Why these meetings are for the employee not the manager

• How understanding personal challenges improves performance

• The balance between empathy and accountability

Lesson Five: Collaboration Beats Competition

• Why the wrap industry has more allies than enemies

• How asking for help accelerated their growth

• Why in person events and direct messages matter

• How abundance mindset replaces fear and isolation

This episode is sponsored by Wrap Fam Unleashed:

https://www.thewrapfam.com/subscribe

Get 15% off the Wrap Institute - https://www.wrapinstitute.com/join

PROMO CODE: WRAPOPS15

Connect with WrapOps:

http://www.wrapops.com

http://Instagram.com/wrap.ops

http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://www.podlad.com

Most wrap shops think marketing means ads, agencies, or spending money they do not have. The truth is that some of the most effective marketing strategies cost nothing at all. They just require intention, consistency, and a clear understanding of who you are actually trying to reach.

In this solo episode of The WrapOps Podcast, Tanor Banks breaks down exactly how she built Performance Wraps using organic marketing alone. 
No paid ads. No marketing degree. Just years of testing what made the phone ring and what did not.

This is for any shop owner who wants real leads, not vanity metrics. If you are tired of chasing likes and followers that never turn into sales, this conversation will change how you approach marketing forever 

💡 What You Will Learn in This Episode
• Why marketing should always be measured by whether the phone rings
• How watching ads can train your brain to become a better marketer
• What makes an ad memorable and how to apply that thinking to a wrap shop
• Why identifying a clear target market makes marketing easier and more effective
• How choosing commercial clients creates stability and repeat work
• Why Facebook Marketplace attracts bargain hunters and when that matters
• Why chasing followers feeds the ego but not the business
• How engagement beats follower count every time
• The difference between being the face of your business and building a brand that can run without you

🧠 Key Mindset
Organic marketing is not about being perfect or viral. It is about showing up consistently with intention. The shops that win are the ones that keep going long after others quit.

Resources mentioned:
Metricool FREE Scheduling tool:
https://metricool.com/

Previous episode on how Following up wins business:
https://youtu.be/PM95j7VpOOo

This episode is sponsored by Wrap Fam Unleashed:
https://www.thewrapfam.com/subscribe

Get 15% off the Wrap Institute - https://www.wrapinstitute.com/join
PROMO CODE: WRAPOPS15

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://www.podlad.com

Starting a wrap shop is exciting until you hit the biggest wall in the industry. Getting the phone to ring. When you are new you do not have a reputation. You do not have a portfolio. You do not have repeat clients. And standing out in a crowded market feels impossible.

Andrew and Tanor walk through the real steps every new shop must take to generate consistent leads. They break down the mistakes they made in their early years and the exact methods that took Performance Wraps from desperate for calls to fully booked.

This is the episode every new shop owner wishes they had on day one. Simple practical steps that remove the guesswork and show you how to walk your way out of slow seasons and into momentum.

💡 What You Will Learn in This Episode
• Why lowering your price destroys your long term growth
• How to explain your value without sounding desperate
• How to generate leads using the people you already know
• How social visibility creates credibility
• Why Google reviews are your most powerful lead generator
• Why subcontracting is the fastest path to full time work
• What to do when the phone still is not ringing

🧠 Key Mindset
Getting the phone to ring is the hardest problem in the wrap industry. Solve that and everything else becomes easier.
Success does not start with flashy marketing. It starts with confidence clarity real effort and the willingness to reach out to people who already know you.

Other episodes mentioned:
3 Things Killing Your Wrap Shop Business and How to Fix Them
https://www.youtube.com/watch?v=hwWzTrzXrfI
Follow Up & Follow Through: The Surprising Habit That Creates Breakthroughs
https://www.youtube.com/watch?v=PM95j7VpOOo

This episode is sponsored by Wrap Fam Unleashed:
https://www.thewrapfam.com/subscribe

Get 15% off the Wrap Institute - https://www.wrapinstitute.com/join
PROMO CODE: WRAPOPS15

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://www.podlad.com

[0:00] Intro and listener question: How to stand out as a wrap shop
[03:45] --Do not compete by lowering your price
[11:56] Start with who calling your contacts
[16:32] Social media and Google reviews that actually bring leads
[21:47] Subcontracting for other shops to stay busy
[32:00] When the phone still is not ringing

Most wrap shops are not failing because the market is bad or because the owner is not talented. They fail for quieter reasons. Internal reasons. Patterns that slowly drain momentum until the business becomes too exhausting to run. In this episode Andrew and Tanor share the three silent killers that nearly destroyed Performance Wraps in the early years and how they turned each one into a breakthrough instead of a setback

These are the problems no one warns you about. The problems that cost you team members, sleep, money, confidence and years of growth. When you hear how close these two came to burning out and giving up you will see your own shop with new clarity. 

3 Killer mistakes you will learn to avoid in this episode:

1. Ego
Andrew and Tanor share how ego created high turnover and endless frustration until they learned to ask for help, trust their team and let go of control

2. Lone Wolf Syndrome

This is the belief that no one can do the job as well as you

It turns your business into a stressful job instead of a company that can actually grow

3. Lack of Patience
They explain how impatience caused costly mistakes and how learning to slow down changed everything from hiring to goal setting

📋 Takeaways You Can Use Right Away
 • Check where ego is blocking your growth and ask for help sooner
 • Delegate one small task this week and test your team
 • Stop expecting perfection from people who are helping you
 • Measure your expectations against where you actually are not where others are
 • Study what successful shops were doing in their early years not just where they are now
 • When something goes wrong pause before reacting
 • Build a team based on trust responsibility and shared values

🧠 Key Mindset
 Your shop can grow faster and smoother once you remove the internal patterns working against you. These three silent killers drain years of potential if you do not catch them early. Growth starts with the owner. When the owner changes the business follows.

This episode is sponsored by Wrap Fam Unleashed:

https://www.thewrapfam.com/subscribe

Connect with WrapOps:

http://www.wrapops.com

http://Instagram.com/wrap.ops

http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://www.podlad.com

If there is one skill that has shaped the entire success of Performance Wraps it is not design talent or perfect installs or fancy equipment. It is follow up.

In this episode Andrew and Tanor share how consistent follow up created almost every major turning point in their business. Massive fleet clients came from follow up. Their best employees came from follow up. Powerful industry connections came from follow up. Even the building they now operate from came from follow up.

Follow up is not flashy but it is the habit that separates owners who hope for growth from owners who create growth. This episode shows you exactly why the business you want sits on the other side of messages you have not sent yet and conversations you never circled back to.

What You Will Learn in This Episode

• Why follow up is the most underused skill in the wrap industry

• How one simple follow up message led to major fleet contracts

• The story behind how follow up landed their two hundred thousand dollar client

• Why their best staff members were hired because someone followed up at the right time

• How follow up created partnerships they never expected

• How staying in touch helped them secure a bigger building for the shop

• Why silence from a customer rarely means no

• Why consistent follow up builds trust more than any sales script

This episode is sponsored by WrapFam Unleashed:

 https://www.thewrapfam.com/subscribe

This episode is sponsored by Wrap Fam Unleashed:

https://www.thewrapfam.com/subscribe

Connect with WrapOps:

http://www.wrapops.com

http://Instagram.com/wrap.ops

http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://www.podlad.com

Most people start a business because they want more money and more control over their life. Then something happens. They become the person who fixes every problem. They answer every question. They do every install. They approve every job. They carry every piece of stress on their shoulders. And before they know it, the business they built for freedom becomes the very thing that takes their freedom away.

In this episode of The WrapOps Podcast, Tim Evans shares what it really takes to build a business that supports your life instead of consuming it. 

Tim spent years trapped in the cycle of doing everything himself until a moment with his daughter made him realize the cost. From that day on he built every decision around one simple idea. A business should run without the owner. If it cannot, it cannot grow. It cannot be sold. 

💡 What You Will Learn in This Episode:
 • Why most owners trap themselves by trying to solve every problem alone
 • The hidden cost of refusing to delegate
 • How doing everything yourself destroys any chance of selling your business someday
 • Why freedom must be the goal from day one
 • How Tim built systems that allowed him to step away without the shop falling apart
 • Signs that your business owns you instead of the other way around
 • Why your time is the most valuable thing your business has

This episode is sponsored by Wrap Fam Unleashed:
https://www.thewrapfam.com/subscribe

Learn more about Tim:
https://wrapslive.com/
https://wrappermapper.com/
https://www.instagram.com/wrappermapper/

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

📍Produced in partnership with http://www.podlad.com

Most shop owners want to grow. Very few know how. And almost none realize that the moment you create real systems in your business is the moment you create real freedom.

Tanor Banks sits down in person at SEMA with Austin Smith, the founder of the legendary brand Paint Is Dead, co owner of 201 Wrap, creator of the PID Pro Series tool line and one of the most respected voices in the wrap world. Austin shares how systems took him from burnout to balance, from doing everything himself to building businesses that run with clarity and structure.

If you have ever felt overwhelmed, stretched thin, or unsure how to grow without losing your mind, this conversation will change the way you think about your shop.

What You Will Learn in This Episode:
 • Why systems are the foundation of any shop that wants to scale
 • How to build structure even when you are a one or two person team
 • Why Trello became the backbone of Austin’s entire workflow
 • How systems reduce stress, prevent mistakes, and protect your time
 • The right way to assign responsibilities so no one can say “I didn’t know”
 • How check outs, daily rhythms, and clear columns keep your team aligned
 • Why expectations with customers matter more than anything else
 • The two tier showroom display that solves 90 percent of customer confusion
 • How to expand into PPF, tint and coatings without losing your standard
 • The real mindset shift that separates stuck owners from growing owners

Key Mindset:
Systems are not paperwork. They are freedom. The more structure you build, the more your shop can grow and the more your life can breathe.
Your future shop depends on what you build today. Start small. Start simple. Start now.

This episode is sponsored by WrapFam Unleashed:
https://www.thewrapfam.com/subscribe

Links from this episode:
Paint Is Dead
http://instagram.com/paintisdead/
https://paintisdead.com

PID Pro Series
https://pidproseries.com

201 Wrap
https://www.201wrap.com

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

📍Produced in partnership with http://www.podlad.com

If you want a shop that can run without you, cross training is the starting point. Before systems, before leadership, before stepping out of installs, you need a team that can move as one. Sean Kenney (Precision Auto) learned this early. He realized that a self running shop is built on people who know how to support each other and fill the gaps long before he ever stepped back from the tools.

In this episode of The WrapOps Podcast, Tanor Banks sits down with Sean Kenney, who shares how he went from installer to owner by teaching his team to handle every stage of the workflow. Cross training became the foundation for smoother installs, faster turn times and a business that no longer collapsed when one person called off.

Sean walks through the real story of building a shop that grows without constant supervision. The decisions. The mistakes. The turning points. And the systems he built so he could stop being the only one holding everything together.

💡 What You’ll Learn in This Episode:
• Why cross training is the first step toward a self running shop
• How Sean built a team where every person supports the workflow
• The moment he realized doing everything himself was keeping the shop stuck
• Simple systems that helped him step back from installs
• How he hired and trained people long before he felt ready
• The mindset shift that separated him from the owner he used to be

🧠 Key Mindset:
 You cannot grow into the owner you want to be while clinging to the installer you used to be. Letting go is the step that builds a bigger future for you, your team, and your shop.

🌀 Your shop can run without you. Sean shows you how that journey actually looks.

This episode is sponsored by WrapFam Unleashed:
https://www.thewrapfam.com/subscribe

Connect with Sean
https://www.precisionauto.group/
https://www.instagram.com/PrecisionAutoRepairMA/#

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Resources:
Find tools and links mentioned here:
https://www.wrapops.com/resources

📍Produced in partnership with http://www.podlad.com

Some days you wake up ready to take on the world. Other days you wake up wondering how you’re going to get through it. Every business owner knows that feeling, the weight of being the one who can’t call in sick, can’t drop the ball, and has to keep everything moving even when you’re running on empty.

Tanor Banks shares an honest reminder that you are not alone. This one’s for the wrap shop owners and business builders who give everything they have and still feel like it’s not enough. It’s the warm hug, the reset, and the gentle push you need to keep going.

💡 What You’ll Learn in This Episode:
 • How to keep showing up when your tank is empty
 • Why “moving the needle” a little every day still counts
 • The truth about protecting your energy and setting boundaries
 • Simple ways to rebuild motivation when you’re burned out
 • Why comparing yourself to others drains your momentum
 • How sleep, rest, and small routines bring you back to balance
 • The power of future fun plans — something to look forward to that fuels you

📋 Takeaways You Can Use Today:
 • You don’t need to give 100% every day. If you only have 20%, give that fully and be proud of it
 • Protect your energy — no one else will do it for you
 • Build “anchor points” instead of rigid routines so you feel grounded even when days shift
 • Replace scrolling with something that refills you — a hobby, a walk, a chat with someone uplifting
 • Be intentional about your circle. Spend time with people who lift your energy, not drain it
 • Plan something fun, no matter how small. It keeps you moving forward

This episode is sponsored by Wrap Fam Unleashed:
 https://www.thewrapfam.com/subscribe

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
http://facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

This Podcast is Produced in partnership with http://www.podlad.com