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Stop Sounding Like a Call Center and Build Trust In 15 Seconds [004]
If your intake team isn’t showing compassion and proactive reassurance (CPR) immediately, clients won’t wait. They’ll keep calling other firms until they find one that makes them feel heard.
What You’ll Learn in This Episode:
🔹 Why CPR in 15 is the key to more signed cases.
🔹 How to instantly build trust with potential clients.
🔹 The biggest intake mistake that’s costing law firms business.
🔹 How to make clients feel valued in the FIRST 15 SECONDS.
🎙️ Why This Episode Matters:
When your clients call, they are in stress mode and want reassurance fast. If your intake team waits too long to connect, clients will call another firm that doesn’t.
This episode explains exactly how to implement CPR in 15 to keep more cases, build stronger client relationships, and dominate intake.
🏆 Biggest Insight:
Clients don’t wait for you to care. If they don’t feel heard immediately, they’ll find a firm that makes them feel important.
SUBSCRIBE:
Apple | Spotify | YouTube
FIND GARY:
Instagram: @theintakeplaybook
Facebook: @theintakeplaybook
LinkedIn: /the-intake-playbook
Website: intakeplaybook.com
Join The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.
Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.
Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge strategies and expert coaching.
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If your intake team isn’t showing compassion and proactive reassurance (CPR) immediately, clients won’t wait. They’ll keep calling other firms until they find one that makes them feel heard.
What You’ll Learn in This Episode:
🔹 Why CPR in 15 is the key to more signed cases.
🔹 How to instantly build trust with potential clients.
🔹 The biggest intake mistake that’s costing law firms business.
🔹 How to make clients feel valued in the FIRST 15 SECONDS.
🎙️ Why This Episode Matters:
When your clients call, they are in stress mode and want reassurance fast. If your intake team waits too long to connect, clients will call another firm that doesn’t.
This episode explains exactly how to implement CPR in 15 to keep more cases, build stronger client relationships, and dominate intake.
🏆 Biggest Insight:
Clients don’t wait for you to care. If they don’t feel heard immediately, they’ll find a firm that makes them feel important.
SUBSCRIBE:
Apple | Spotify | YouTube
FIND GARY:
Instagram: @theintakeplaybook
Facebook: @theintakeplaybook
LinkedIn: /the-intake-playbook
Website: intakeplaybook.com
Join The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.
Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.
Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge strategies and expert coaching.