Here you go. The story starts 6 mins in:

https://fs.blog/knowledge-project-podcast/matthew-dicks/

When I waste a lot of coffee, I know that things are going well.

Don't feel bad, we're designed that way.

Just say "yes."

A strange thing to get angry over... until you understand it from another angle.

A follow-up to yesterday.

Yes, my minimal and mostly useless show notes are alive and well.

If you want to check out Richer Sounds quirky approach to customer service, here's their site. Highly recommended.

https://www.richersounds.com

It happppppppeeeeennnnnnnnddddddd!

I shouldn't get my hopes up, but the desire to improve our lot is a fundamental human drive.