In this episode of The ITSM Practice, Luigi Ferri explores how service management can be a strategic enabler for businesses. We delve into aligning IT Service Management (ITSM) with corporate goals to drive growth and value. This guide covers practical steps for CIOs, from assessing current operations to embedding service management deeply into business strategy, ensuring IT is not just a support function but a core part of business success.

In this episode, we answer to:

How can service management align directly with an organization's strategic goals?

What practical steps can CIOs take to integrate service management with business objectives?

How does embedding pragmatic service management practices help overcome common business challenges?

Resources Mentioned in this Episode:

ITSM Tools website, article “ESM – It’s Not Just About ITSM Processes”, link https://itsm.tools/esm-not-just-about-itsm-processes/

Think HDI, article “How to Transform Service Management Beyond IT”, link https://www.thinkhdi.com/library/supportworld/2021/transform-service-management-beyond-it

CACM website, article “An Overview of IT Service Management”, linked https://cacm.acm.org/research/an-overview-of-it-service-management/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya