Strategical options to improve Customer Excellence

 In this episode we have the pleasure of speaking with Khaled Popal, Senior Managing Partner and Director of the Energy Industry for DXC Europe and the UK & Ireland regions. With more than 20 years of expertise in technology leadership and digital innovation within the energy and utilities sectors, Khaled provides a deep dive into the future of energy and the pivotal role of customer excellence in shaping industry transformation.

Host, Natalie Bacon and Khaled Popal explore:

• The evolution of customer excellence in the energy and utilities sector
• How enhancing customer experience impacts energy companies and utilities
• Effective strategies for securing internal buy-in for customer service technology investments
• Which energy companies are leading the charge and the influence of challenger brands
• The role of emerging data technologies in driving a robust customer excellence strategy

Tune in with Natalie as she and Khaled delve into these essential topics and more. Stay informed and inspired as we advance towards a transformative energy future.