Nancy Hildebrandt has a lot of experience in documentation and software systems, starting back in the Sun/Java days. In this episode, we talk all about building out a good support system and what that process looks like. We also talk about the importance of creating good documentation, listening to your customers, and so much more. It's a great conversation, and one that everyone can benefit from, no matter what the role.
Show Notes
- Nancy
- Beaver Builder Knowledge Base
- Episode 54: The GiveWP Team
- Help Scout
- How I Built It Patreon
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