HealthIMPACT Live Presents: Streamlining Emergency Department Operations with Rush University for Increased Efficiency, Staff Engagement, and Better Patient Experience

Original Publishing Date: Nov 15, 2021

Youtube Video:  https://www.youtube.com/watch?v=All4Vo9KvmQ

The average emergency department (ED) stay is over two hours for discharged patients and four hours for admitted patients. While patients often endure these wait times, the delays result in reduced patient satisfaction, increased provider burnout, and increased costs. Rush University Medical Center knew its ED needed to change. It reorganized its operations around Lean principles and implemented shared accountability and decision-making. However, the team quickly recognized that the current toolsets in their EMR couldn't provide the information needed to manage those improvements effectively. Rush utilized an engineering team with experience developing complex command and control systems for the U.S. Military, to co-develop a set of tools to enable their ED workflows. These tools provide real-time information in simplified views, allowing the care team to identify delays and respond quickly to changes.

Learning Objectives

• Demonstrate Rush University Medical Center's success in implementing a combination of Lean methodology and corresponding technology
• Discuss how technology can act as an enabler to increase efficiency, improve staff engagement, and positively impact patient experience
• Explore how organizations will continue to drive innovation through digital transformation initiatives in 2022 and beyond

Donald Kosiak, MD,, Chief Medical Officer, Leidos

Paul Casey, MD, Chief Medical Officer, Rush University