In this episode of CX Confessions: The Customer Experience Show, host Staci Satterwhite, COO at Khoros, and guest host Philippe Mesritz, VP Professional Services at Khoros, sit down with Blake Adams, Senior Vice President of Marketing (Head of Marketing) at Florence Healthcare. As employee #8 at Florence Healthcare, Blake has helped to grow the company from the ground-up, and he has plenty of CX wisdom to share from his 13+ years of experience as a marketer.

Join us as we discuss:

• How technological innovations are improving healthcare CX
• Why Blake is a big advocate for interoperability and systems integration
• Strategies for creating a more accessible and inclusive customer experience
• Why Florence Healthcare focuses on analyzing operational data 
• Where Blake sees the healthcare industry going in the future

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.

Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.

This episode of CX Confessions was produced by Quill.