We will discuss:
Why you started Trellus almost 5 years ago, why so passionate about small businesses solutions?,
Why start Trellus in Marin & Sonoma counties (long way from NY) - demographics?,
Do you work with local Chambers of Commerce,
Merchant participation expectations?,
Main selling point for merchants - Logistics on demand?,
Foot traffic vs. phone traffic - destination vs. impulse buying?,
Locals can only buy from local merchants who post their website to Trellus platform?, what about those who don’t have a ‘detailed’ web presence and don’t post (Eeraldi’s, Bossa Nova, Loop)?,
Who pays the 10% commission per transaction?
What hesitation do some sellers have?,
How partner with local business cooperative ‘Go Local Sonoma?, work with same 400 participating members?,
The App - only 11 downloads on Apple - how grow its appeal?,
15 categories on the app = how many products (approximately)?,
Items on the app seem to be offered by product not store - why?, what about store brand loyalty?,
How has customer base grown over 4 years?,
What do customers order most?,
Average price per item sold for same day delivery,
Average order size,
Demographics of customers: age, affluence?,
Deliveries/day on average?,
Average length of time between order and delivery?,
Estimate of growth in local sales,
Competition with DoorDash?
What matters most to customers: cost or convenience?,
Has customer feedback changed Trellus operating practices at all,
What does a merchant display on a Trellus storefront?,
‘Businesses offering same-day delivery have higher conversion rates’ - conversion of what/whom?
Average customer retention rate - how many repeat customers/orders per month/year? (175,00 orders in 4 years = about 121 per day),
What sort of customer is ideal (frequency, price per order)?,
Is there a ‘target audience’ in Marin/Sonoma or are all residents the target?,
Do orders/deliveries spike during holidays?,
Guest URL: http://bytrellus.com/