On this episode, we interviewed Jim Lee, Senior Advisor, Knowledge Management, with APQC, the American Productivity and Quality Center. APQC is a member-based, non-profit organization, focused on benchmarking, best practices and knowledge management research. Their mission is to help organizations around the world improve productivity and quality in a variety of ways.
Jim has over three decades of business improvement experience, with the last 15 years dedicated specifically to knowledge management. A frequent speaker and thought leader, Jim heads the KM advisory service practice for APQC. He holds an undergraduate degree from Kettering University and an MBA from Cleveland State University.