Customer service! Let's talk about what makes for a great experience in this episode. From good listening, to using people's names, to providing a welcoming experience, to energy of the space, as well as how payment happens, timelines, professionalism, to what happens when people leave your business....it all matters, it's all service, and it's all about connection. As someone who has been in customer service since age 16, I can honestly say that this is one of the most important aspects of your business, and in the world of yoga, a lot of times it is the deciding factor around whether someone returns or not to your studio or your class/session. It's one of the easiest ways to up your game in business, listen to this episode for ideas, recommendations, and how to reframe your thoughts about what "service" is. 

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