Join me for an engaging conversation with Chandni Bhatt, a seasoned expert in customer experience, as we explore the transformative landscape of subscription services. Chandni shares her experiences at Beauty Pie, a pioneering beauty subscription brand, highlighting how innovative strategies can significantly enhance customer engagement while balancing the demands of automation and personalisation. 

We dive into the importance of building a strong community around a brand, where passionate customers not only feel connected but also advocate for their favourite products and services. Chandni discusses the rich stories and loyalty fostered within their customer base, illustrating how active community management can contribute to significant business growth.

As the subscription model reshapes the way brands interact with consumers, Chandni reveals the challenges that come with this evolution, such as navigating the impact of economic changes and maintaining customer satisfaction. We also discuss the pivotal role of technology in streamlining operations and improving service delivery without losing the essential human touch that customers expect.

Packed with insights about Chandni's personal journey in the CX field, this episode is perfect for those looking to understand the core of customer service today. From operational strategies to effective leadership styles, you'll find actionable tips and thought-provoking discussions that could help elevate your own customer experience practices. Don’t miss this opportunity to learn from one of the industry's leading voices!

Be sure to check out the YouTube page for the Video version

https://www.youtube.com/@CustomerExperienceFoundation24