Success Express

We’re building the Big Blend Media House pixel by pixel, room by room, and we’re reintroducing our Big Blend Radio experts so you can get to know your friends and family. In this "Getting to Know You" interview, organizational coach and author Rita Sever joins Lisa D. Smith for seven fun questions.

Rita is the author of "Supervision Matters," the book Big Blend first met her through about ten years ago, and "Leading for Justice." She hosts Big Blend Radio’s "Supervision Matters" Podcast every third Friday. She begins by explaining why she believes the heart of supervision is partnering with people to help them succeed. Then the questions begin. Rita’s spirit animal is the otter, which leads to Lisa’s story about visiting the Tunica-Biloxi Cultural Center in Avoyelles Parish, Louisiana. Rita talks about why play and connection matter so much to her, shares the life lesson she’d pass to the next generation, and names the place she wants to visit next: the San Juan Islands.

We also ask what theme song she’d pick for her own TV talk show, what she hopes a dinner host doesn’t serve (creamed corn is a hard no), and what she wants in the Big Blend Media House game room.

MORE:

New episodes of Big Blend Radio’s Supervision Matters Podcast air every third Friday.

It's Health Literacy Month, and today is publication day for the book, "Treating a Broken System: A Physician's Cure for the Healthcare Crisis."

Retired physician and Professor Emeritus of Clinical Medicine Dr. Neil J. Farber joins Lisa D. Smith on Big Blend Radio to talk about why he wrote the book and what he believes it will take to fix the way patients, physicians, and healthcare administrators work together.

After decades of teaching communication to physicians, Dr. Farber became a patient himself and saw the healthcare crisis from the other side. In this conversation he explains why you keep getting asked the same questions at every visit, how electronic records, patient portals, and AI note-taking are changing the workload for doctors, and why he calls the pressure on physicians "assembly line medicine."

You'll also hear practical tips you can use right away: bring a list of your concerns, bring someone with you or ask to have them join by phone or Zoom, record the visit, and look for a physician who practices shared decision making. Dr. Farber also describes a Mayo Clinic approach in which administrators listen to physicians and give them the authority to fix their own workload, and a Valley fever story that shows why curiosity about the whole person helps both doctors and patients.

Dr. Farber says the book is for patients, physicians, and administrators, and Lisa adds caregivers and families to that list. He is donating his book profits to charity.

Get the book & learn more: https://neiljfarber.com/ 

On this shared episode of Big Blend Radio's "Nature Connection" Podcast, host/producer Lisa D. Smith talks with clean energy executive Jared Schoch, founder and chairman of TurningPoint Energy and author of "Solar Coaster: The Untold Story of the Solar Industry, One Man's Journey Leading with Soul" (Regalo Press, November 10, 2026). 

Jared has spent more than two decades in the industry and has managed more than 3 gigawatts of projects representing over $5 billion in solar and energy efficiency investments.

The conversation starts with what a gigawatt means in terms of homes, then looks at why solar took so long to take hold in the U.S. From there it moves to how AI data centers are straining the grid, why Jared says solar and wind can be built faster than gas or nuclear, and how battery storage is changing what solar can do. They also cover small solar plants near cities, agrivoltaics, what happens to old batteries, why crypto and data center companies are asking for solar, and what the dot-com crash can teach us about a possible AI bubble.

Along the way, Jared explains why he says the industry has to adapt to survive and why it takes purpose as well as profit. He also shares that he isn't making money from the book. He says every dollar he earns earn goes to charity, supporting environmental causes, poverty relief, education, and spiritual growth. Jared will be back on Big Blend Radio in November to go deeper on the book.

Visit & Pre-order: https://SolarCoasterProject.com 

September is National Preparedness Month, and getting your paperwork in order is part of being ready. Estate planning attorney Lauren Corman joins Lisa D. Smith on Big Blend Radio to break down wills vs. trusts, how to avoid probate, powers of attorney and health care directives, protecting a business, and the everyday details families overlook, like titling assets and storing passwords.

In this conversation:

About Lauren T. Corman: Lauren is the Managing Attorney at the Corman Law Offices, a boutique estate planning firm serving individuals, families, and business owners in Santa Cruz, San Jose, and the greater Bay Area. She is a California Certified Specialist in Estate Planning, Trust and Probate Law. 

📥 FREE ESTATE PLANNING CHECKLIST: Download it at https://www.cormanlaw.net. It appears in a popup on the home page, and no email is required.

In honor of World Tourism Day, we're at Tiffany's Bed & Breakfast in Bismarck, Arkansas with innkeeper Tiffany Bertram for this Big Blend Radio Success Insider — a stop we make every year, and one that happens to sit right on the historic Jefferson Highway.

Tiffany takes us through her whole path into hospitality: a hotel management degree from UNLV, working her way up from housekeeping to general manager, and a career that carried her through six cities and multiple hotel brands before she and her husband Bob bought a Hot Springs-area bed and breakfast twenty-some years ago — a purchase she almost talked herself out of ("No one would go there").

We get into what actually separates a bed and breakfast from an Airbnb, the daily headaches of online travel agencies, and how AI is already reshaping the back end of small hospitality businesses. Tiffany also shares one of her favorite guest story (the couple with no TV in their room), and her hospitality-adjacent dream job. Plus: the history behind Hot Springs' bathhouses, gangsters, and 4,000-year-old spring water.

Tiffany answers our 10-question Success Insider Q&A too — check it out here:  https://www.bigblendmediahouse.com/p/getting-to-know-innkeeper-tiffany-bertram 

Learn more about Tiffany's B&B: https://www.tiffanysbedandbreakfast.com/ 

Happy Global Company Culture Day! 

Company culture isn't what's written on your website or printed on a poster — it's how your people feel walking in the door on a Sunday night. On this shared episode of Big Blend Radio's "Supervision Matters" Podcast, HR and organizational culture expert Rita Sever joins Lisa D. Smith to break down what culture actually is, how it's built (and eroded), and why it has to be intentional from day one.

Rita walks through the three components of a healthy culture — Mission, Vision, and Values; how the work gets done; and how people are treated — and shares the story of a NASA janitor who told President Kennedy he was "helping put a man on the moon."

Rita is the author of two books — "Supervision Matters" and "Leading for Justice." 

Links:

When does a workplace issue need a manager's coaching — and when does it need a lawyer? 

On this shared episode of Big Blend Radio's "California Employment Law" Podcast, San Diego employment attorney Ward Heinrichs sits down with Bernadette Jones, CEO and co-founder of Visionova HR, to map out where coaching ends and legal exposure begins — outdated handbooks, shadow AI in the workplace, the "keys to the kingdom" risk of one employee holding all the access, and what at-will employment actually protects (and doesn't) in California.

LINKS & RESOURCES:

- Ward Heinrichs' Employment Law Office: https://bestemploymentattorneysandiego.com/ 

- Connect with Ward on LinkedIn: https://www.linkedin.com/in/ward-heinrichs/ 

- California Employment Law Digital Podcast Magazine: https://www.bigblendmediahouse.com/p/california-employment-law-magazine 

- More California Employment Law Podcast episodes: https://www.bigblendmediahouse.com/p/california-employment-law-with-ward-heinrichs 

In this shared episode of Big Blend Radio’s SUPERVISION MATTERS Podcast, organizational coach and author Rita Sever exploreS what it really means to create an inclusive workplace culture — and why building a real team is healthier than thinking of coworkers as a “work family.”

Rita explains why employees who feel included and connected are more engaged, committed, and likely to stay, while organizations that foster community are better positioned for innovation, teamwork, and change. She and Lisa discuss the warning signs of exclusion, from workplace cliques and isolated employees to meetings where certain voices never get heard.

The conversation also explores how leaders and HR professionals can create a culture where everyone has an opportunity to contribute, including introverts, neurodivergent employees, new hires, and people whose experiences or perspectives may differ from the majority.

Rita emphasizes that inclusion isn't just about having policies in an employee handbook. Leadership has to put those policies into action. She shares practical ideas for more inclusive meetings, communicating expectations, recognizing hidden workplace rules, watching retention patterns, supporting employees through individual supervision, and creating an environment where people feel safe speaking up.

Rita also compares workplace teams to sports teams — where different people bring different skills, support one another, take ownership of both wins and losses, and work toward a shared goal.

Because a strong workplace community doesn't just improve the employee experience. It can ripple outward to customers, clients, retention, innovation, teamwork, and the overall success of an organization.

📌 Resources & Links

🔹 Supervision Matters Digital Podcast Magazine: https://www.bigblendmediahouse.com/p/supervision-matters-magazine 

🔹 Listen to all Supervision Matters episodes: https://www.bigblendmediahouse.com/p/supervision-matters-podcast-with-rita-sever 

Recent federal changes to Diversity, Equity, and Inclusion (DEI) guidance are reshaping how employers approach hiring, promotions, and workplace policies—and artificial intelligence (AI) is adding another layer of legal complexity.

In this episode of Big Blend Radio's "California Employment Law" Podcast, San Diego employment attorney Ward Heinrichs explains the Equal Employment Opportunity Commission's (EEOC) recent changes to Title VII guidance, what they mean for employers, and why merit-based employment decisions have become more important than ever.

Ward also discusses the growing role of AI in hiring, the importance of reviewing automated hiring systems for bias, and how employers can stay compliant as federal and California employment laws continue to evolve.

Whether you're a business owner, HR professional, manager, or employee, this episode provides practical legal insights into navigating today's changing workplace.

📖 Read Ward's companion article: https://www.bigblendmediahouse.com/p/dei-under-title-vii 

🌐 Ward Heinrichs' Employment Law Office:

🔗 Connect with Ward on LinkedIn:

📘 Explore Ward's California Employment Law Digital Podcast Magazine: https://blendradioandtv.com/listing/california-employment-law-digital-podcast-magazine/ 

🎧 Listen to more California Employment Law Podcast episodes:

In this shared and practical episode of Big Blend Radio's SUPERVISION MATTERS Podcast, organizational coach and author Rita Sever (Supervision Matters & Leading for Justice) shares a simple but powerful framework for creating stronger, more collaborative teams.

Effective teamwork doesn't happen by accident. Rita explains how the four essential components of successful teams—connection, clarity, feedback, and agreements—help organizations build trust, improve communication, strengthen accountability, and create workplace cultures where employees can thrive.

To help leaders put these ideas into practice, Rita shares two easy-to-use team meeting exercises. One encourages team members to reflect on questions like:

What will make us successful as a team?

She also recommends a simple job-sharing discussion that helps teammates better understand one another by answering questions such as:

What are the top three priorities of my role?

These practical conversations build understanding, strengthen relationships, improve onboarding, clarify expectations, and help create more connected, resilient teams.

🎙️ Key Takeaways:

🎧 Related Episodes on Feedback: