Your customer is the key to your business. How you take care of them is the difference between a loyal customer who refers more business and one who leaves. Coaches Eric Lopkin from The Modern Observer Group and Chip Janiszewski of the Happiness and Success GPS talk about good and bad customer service and how yours can stand out.

Coaches Eric Lopkin and Chip Janiszewski wrap up the year with lessons to be learned from the holiday season and how you can apply them to your business and your life throughout the year.

The Success Showcase goes back to the bookshelf and looks at "The Lean Startup" by Eric Ries. Business consultants Eric Lopkin and Chip Janiszewski talk about the lessons in the book and how the methodology allows companies to start with less time and fewer resources.

What happens when you have a catastrophic event? With the right planning, knowledge and resources you can come through fine, even when that catastrophic event is a sudden stroke. Coaches Eric Lopkin and Chip Janiszewski talk with Stroke Awareness Advocate Bob Newbold to learn how to be prepared if a stroke hits and how you can rebound.

You can have the greatest business in the world but it won't do you any good if no one knows about it. That's where your marketing plan comes in. Coaches Eric Lopkin and Chip Janiszewski discuss what you need to consider in your plan and where to get started.

When building a business, you need the structure that works for you. Whether it's a sole proprietorship, partnership. LLC or corporation each form has benefits and drawbacks. Hosts Eric Lopkin and Chip Janiszewski talk with attorney Rita Tabraham to give you an overview of choices and put you on the right path.

In this episode of Success Showcase we return to the Success Showcase Book Club and discuss "Take The Stairs." We examine the book's principles of self-discipline and taking action. Join Eric Lopkin from The Modern Observer Group and Chip Janiszewski of the Happiness and Success GPS as we explore how to boost your business, career, and life.

Whether you're starting a business or looking to give your existing business a fresh start your first step is building your business plan. Coaches Eric Lopkin from The Modern Observer Group and Chip Janiszewski of the Happiness and Success GPS will take you through the steps to build your plan and how you can best use your plan.

Who do you want to be? Your personal growth plan is all about creating the person you want to be. From finance and career to personal relationships and hobbies, join Eric Lopkin from The Modern Observer Group and Chip Janiszewski of the Happiness and Success GPS to learn why you need a plan and how you can move forward with it.