How do you motivate your loan officers – internal as well as external – during difficult times? For Nestor Villanueva, AVP for Mortgage Production at Northwest Federal Credit Union, motivation and success are built on the twin cornerstones of trust and accountability. These are not processes that happen overnight, and they must create a two-way street to assure mortgage lending success. If both sides can hold each other accountable, then success will follow. Join ACUMA President Peter Benjamin, CMB, the host of this podcast, and learn more. Sponsored by MeridianLink.