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Successful CX Is Built On A Strong Employee Experience - Ivan Kotzev - Conversations That Matter - Episode #43
He's a CX savant who started as a call center agent and now finds himself as a Research Analyst at NelsonHall. Ivan Kotzev is the guest on this episode of Conversations That Matter.
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He's a CX savant who started as a call center agent and now finds himself as a Research Analyst at NelsonHall. Ivan Kotzev is the guest on this episode of Conversations That Matter.