In this episode of CMB Connect, host Val Buresch interviews Suchitra Varma, a senior technology leader in mortgage banking. They discuss Suchitra's career journey from software engineering to becoming a certified mortgage banker, her insights on the evolving role of IT in the mortgage industry, and the importance of delivering high-quality services. Suchitra shares her thoughts on the impact of AI and machine learning on mortgage processes, the significance of a frictionless consumer experience, and the need for inclusivity and innovation in the industry.

The books recommended by Suchitra:

#1The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder by Robert Sutton and Huggy Rao

#2 The Singularity Is Near by Ray Kurzweil

00:00 Introduction and Career Journey

06:28 Role of IT in Mortgage Banking

11:41 Consumer Pain Points in the Application Process

14:04 Collaboration and Communication in Mortgage Banking

17:41 AI and ML in the Mortgage Application Process

21:48 Staying Current with Industry Trends

24:30 Implementing New Technologies in Mortgage Banking

25:54 The Future of Innovation in Mortgage Banking

28:54 Respect and Inclusivity in the Industry