What happens to trust after conflict ends?
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In this episode of Sulha Edge, Najla El Mangoush explores the hidden cost of conflict: the trust tax.
Conflict changes how people make decisions long after the fighting stops. Contracts take longer. Hiring becomes more cautious. Every handshake may require more proof.
For business leaders operating in complex environments, these behaviors can look like resistance or a lack of trust. But often, they are rational responses to a history you may not know.
Najla explores how trust changes shape after conflict, why relationships matter more than institutions, and the difference between negative peace and positive peace.
She also shares five principles for navigating environments where trust must be rebuilt:
Listening. Patience. Mediation. Dignity. Integrity.
The lesson is simple: trust cannot be rushed. It is earned through a track record, kept honestly, over time.
Where in your own decisions are you already paying a trust tax — without naming it?
🎙️ Hosted by Najla El Mangoush
Sulha Edge explores leadership, conflict, negotiation, and the human dynamics that shape our world.