Other people may be totally wrong. But they don’t think so. Don’t condemn but instead try to understand them.

There is a reason why the other man thinks and acts as he does. Find that reason and you have the key to his actions, perhaps to his personality. Put yourself in his place. Success in dealing with people depends on a sympathetic grasp of the other person’s viewpoint.

“Cooperativeness in conversation is achieved when you show that you consider the other person’s ideas and feelings as important as your own. Starting your conversation by giving the other person the purpose or direction of your conversation, governing what you say by what you would want to hear if you were the listener, and accepting his or her viewpoint will encourage the listener to have an open mind to your ideas.”

Always ask yourself: ‘Why should he want to do it?’ This will take time but it will avoid making enemies and will get better results.