The former CEO of Zappos, Tony Hsieh has died. He was 46 years old. In this bonus episode brought to you by NPR's How I Built This, host Guy Raz talks to Tony about his company. Tony was a computer scientist whose first company made millions off the dot-com boom. But he didn't make his mark until he built Zappos—a customer service company that "happens to sell shoes." Tony stepped down as CEO of Zappos in August 2020; the company is worth over a billion dollars and is known for its unorthodox management style. This conversation was originally broadcast in 2017.