In this episode of Sunny's Silver Linings Podcast, IT By Design CEO Sunny Kaila sits down with Beth Leonard, COO of R3, to discuss her incredible journey from earning $8 an hour in retail to leading a thriving IT company. Beth opens about overcoming significant challenges, including homelessness and a life-altering cancer diagnosis. In this inspiring conversation, she shares: -How resilience shaped her path to success. -The importance of diverse talent in the IT industry. -Effective strategies for delivering world-class customer experiences. -Innovative approaches to team building and leadership in the MSP space This episode is filled with valuable insights for anyone looking to transform adversity into achievement. Tune in to hear Beth's powerful story and discover the keys to effective leadership and team empowerment! Don't forget to subscribe for more inspiring stories and insights on building a successful, purpose-driven business! #SunnySilverLinings #ITByDesign #Leadership #Resilience #Success #ITIndustry #Podcast #Inspiration

In this episode of Sunny's Silver Linings Podcast, IT By Design CEO Sunny Kaila sits down with Mit Patel, a seasoned MSP entrepreneur, to explore the tough decision every business owner faces: Should you sell your MSP or hold on for the long haul? Learn from Mit's two decades of experience as he shares: How to define your personal and financial "enough." Why timing and preparation are key for a successful sale. The dangers of chasing trends and the power of refining existing systems. How to build a business that thrives without you, even without an exit. This episode is packed with invaluable insights for MSP owners who are at the crossroads. Tune in for a deeper look at business growth, leadership, and navigating the MSP exit strategy with intention! Don't forget to subscribe for more tips on building a purpose-driven, successful business!

In this episode of Sunny's Silver Linings, CEO Sunny Kaila sits down with MSP leaders Chris Caprio and Michael Hornby to share powerful strategies for team empowerment and growth. From making impactful first impressions to unlocking the full potential of your tools, they discuss how to build a culture of trust, expand talent pools, and align personal and professional goals. Get ready for actionable insights to elevate your MSP business through collaboration and strategic expansion. Subscribe for more expert tips from IT By Design!

Join Sunny Kaila, CEO of IT By Design, and cybersecurity expert Maggie MacAlpine in this eye-opening episode of Sunny's Silver Linings as they tackle the evolving landscape of cybersecurity threats facing Managed Service Providers (MSPs). Explore the parallels between historical piracy and today's cybercrime and learn why MSPs are now prime targets for hackers. Discover essential strategies for enhancing cybersecurity hygiene and simplifying your security tools to effectively protect your clients. This episode is filled with valuable insights on transforming your MSP into a Managed Security Service Provider (MSSP) and unlocking new revenue streams in the face of increasing cyber threats. Don't miss out on this vital conversation—subscribe for more expert discussions on thriving in the ever-changing MSP landscape by IT By Design!

Join IT By Design CEO Sunny Kaila in this episode of Sunny's Silver Linings podcast as he chats with EOS Worldwide experts Kelly Knight, CJ Dubé, and Mark O'Donnell. Together, they delve into the crucial role of a people-first culture in driving business success and overcoming challenges. Here are the key takeaways from the enlightening session: • Discover how IT By Design's journey with the Entrepreneurial Operating System (EOS) transformed their approach to scaling while prioritizing team well-being • Hear Kelly's thoughts on the importance of love and support in the workplace • Learn from CJ about the ongoing journey of cultivating a robust company culture • Understand how Mark emphasizes the "right person, right seat" philosophy for sustainable growth Packed with actionable insights, this episode reveals how courageous leadership, and alignment can elevate your organization. Don't miss this inspiring conversation on harnessing the power of people for extraordinary outcomes! Subscribe now for more powerful insights on leadership and organizational culture from IT By Design!

In this episode of "Sunny Silver Linings," I interview Brad Schow about the transformative power of MSP communities. We explore the idea that one plus one isn't just two; it's equal to eleven. By embracing an abundance mindset and a Go-Givers approach, we can unlock limitless potential in the total addressable market. Instead of viewing other MSP platforms and communities as competitors, we should see them as collaborators. Together, we can create greater value for our partners. Join us as we discuss why building bridges, not boundaries, makes MSP communities stronger. Tune in now!

In this episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila engages in a thought-provoking conversation with James Hwang, author of Dare to Fail, about the transformative power of embracing failure in leadership. Discover how to redefine failure as a stepping-stone for growth and innovation. Hear James's perspective on shifting mindsets to view setbacks as valuable lessons. Learn about the Actionable Leadership Framework and how it can elevate your leadership style from positional authority to mentorship. This episode is filled with actionable insights on fostering a culture that encourages calculated risks and resilience in teams. Tune in for an inspiring dialogue on how embracing failure can lead to boundless expansion and success! Don't forget to subscribe for more leadership strategies and growth insights from IT By Design!

In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture through trust and fostering talent development by focusing on individual strengths. Whether you're an MSP leader or a business owner, these lessons will help you unlock sustainable growth and success. Key topics covered: The importance of customer value propositions Creating a purpose-driven business Building a strong team with trust and autonomy Developing talent by leveraging strengths Aligning business objectives with customer needs Don't forget to like, comment and subscribe for more leadership insights! #MSP #Leadership #PurposeDriven #CommunityIT #SunnySilverLinings #BusinessGrowth #TalentDevelopment #Entrepreneurship

In this special episode of Sunny's Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways include: The importance of innovation to stand out in a competitive MSP landscape How to build meaningful, long-lasting relationships with customers Leadership strategies for creating culturally aligned, high-performing teams The role of clear communication in driving team success and company growth Tune in to learn how these strategies can drive long-term success for your MSP. #MSP #Leadership #CustomerSuccess #SunnysSilverLinings #BuildITLIVE #OmegaSystems #WinningTeams #BusinessGrowth #WinningGlobalTeams

In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcoming Profitability Challenges in the MSP Industry Expanding MSP Operations Beyond Regional Boundaries The Power of Focus and Discipline in MSP Growth Embracing a Borderless Business Mindset Tune in to discover how MSPs can thrive in today's competitive market by adopting a borderless approach and focusing on delivering real value to clients. Don't forget to like, comment and subscribe for more insights! https://hubs.ly/Q02DrxnQ0