We've all sat through presentations that feel like a performance, polished, professional, but somehow disconnected. The speaker hits every point perfectly, yet we walk away feeling nothing. So, what's missing?

For this episode, we're revisiting a conversation with Leslie Chamberlain, Head of Customer Success at Gibbs Smith Education. Leslie knows that great presentations aren't about perfection, they're about connection.

She shares why infusing your personality into presentations matters more than hitting every bullet point, and reveals the secret to keeping audiences engaged through authentic delivery.

You'll hear Leslie's approach to making presentations "sense-rich," her take on scripting versus speaking naturally, and practical tips for condensing information without losing impact. Plus, she reveals why being authentic beats being polished every time.

Learning points from the episode include:

• 00:00 - 02:49 Introduction
• 02:49 - 05:13 How Leslie became involved in customer success
• 05:13 - 06:49 Making learning presentations successful
• 06:49 - 09:04 Leslie's tip for using videos and images in presentations
• 09:04 - 10:43 Brand vs individual in your presentations
• 10:43 - 16:14 The first steps towards a great presentation
• 16:14 - 19:06 Making your ideas sense-rich
• 19:06 - 24:54 Where people get stuck making presentations
• 24:54 - 26:47 Should you script presentations?
• 26:47 - 31:40 How to condense information and keep things short
• 31:40 - 35:57 Hear Leslie's Speed Round answers
• 35:57 - 36:36 Leslie's final take
• 36:36 Outro

Important links and mentions:

• Connect with Leslie on LinkedIn: https://www.linkedin.com/in/leslie-chamberlain-a3475121/
• Snagit: https://www.techsmith.com/snagit/